Remote Customer Support Specialist

Position Overview Penguin Plumbing Heating and Cooling is seeking a friendly, organized, and customer-focused Customer Outreach Coordinator to help maintain strong relationships with existing customers and develop new service opportunities. This is a Remote position, allowing the employee to perform customer outreach, follow-ups, scheduling support, and administrative duties remotely while reporting to the company office when in-person meetings, training, team collaboration, or other on-site re…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.