Remote Customer Technical Support

Are you a tech-savvy problem solver looking to launch your career with a global leader in home security? At ADT, we are looking for a Remote Customer Technical Support specialist to join our dynamic, fast-paced team. This is more than just a support role; it is an opportunity to sharpen your troubleshooting skills while helping customers protect what matters most. If you thrive in an environment that values independence, quick thinking, and a passion for technology, we want to hear from you.

In this role, you will be the go-to expert for our customers, navigating complex systems and applications to resolve hardware and software challenges with precision. We aren’t looking for someone who just follows a script—we are looking for a dependable, adaptable individual who can multitask across platforms and provide seamless technical solutions. Whether you are a recent graduate or a self-starter ready for your next big challenge, ADT provides the environment you need to grow, learn, and make a tangible impact from the comfort of your own home.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.