Remote Energy Efficiency Customer Support Specialist

Are you passionate about making a tangible impact on the planet while launching your career in a dynamic, people-first environment? CLEAResult is looking for a Remote Energy Efficiency Customer Support Specialist to join our mission of building a sustainable, carbon-neutral future. In this role, you will act as the vital link between our innovative energy programs and the communities we serve, providing guidance, solving problems, and empowering customers to make smarter energy choices. If you are a motivated communicator who thrives on helping others and wants to contribute to a greener world, we want to hear from you.

We believe that our strength lies in our culture of trust, accountability, and transparency, where every team member is given the support they need to thrive from day one. As part of our remote team, you will enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, along with a unique company-paid health care concierge service to ensure your well-being is always a priority. This is more than just a customer service position; it is an opportunity to grow your professional skill set within a mission-driven organization that values your identity and celebrates your potential to create lasting change.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.