Remote IT Support Analyst

Are you a tech-savvy problem solver looking to launch your career at the intersection of education and innovation? Emergency University is seeking a dynamic Remote IT Support Analyst to join our growing Data & Analytics team, where you will serve as the heartbeat of our digital infrastructure. In this role, you won’t just be answering tickets; you will be the primary advocate for our users, ensuring that our cutting-edge online training platform runs seamlessly for those who depend on it most. If you are passionate about troubleshooting complex challenges and want to make a tangible impact from the comfort of your home, this is the perfect place to grow your technical expertise.

As a key member of our remote workforce, you will provide critical support to our clients through phone, email, and remote access, turning technical roadblocks into streamlined learning experiences. This position is designed for high-potential graduates and early-career professionals who are eager to master new systems and advance within a forward-thinking organization. We value curiosity, clear communication, and a proactive mindset above all else. If you are ready to kickstart your professional journey in a collaborative environment that prioritizes your growth and rewards initiative, we invite you to apply and help us power the future of emergency training.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.