Remote Regional Support Specialist

Are you ready to launch your career with a global leader in home security and smart automation? ADT is looking for a dynamic Remote Regional Support Specialist—internally known as a Productivity Specialist—to join our fast-paced operations team. In this pivotal role, you will be the heartbeat of our field service coordination, ensuring our expert technicians are perfectly positioned to deliver life-saving protection to our customers. If you are a proactive problem-solver who thrives on organization and enjoys navigating complex logistical puzzles, this is your opportunity to build a high-impact career from the comfort of your home.

This entry-level opportunity is designed for ambitious graduates and professionals eager to develop their operational expertise within a supportive, tech-forward environment. You will serve as the primary link between our field teams and our customers, leveraging cutting-edge scheduling systems to optimize dispatch routes and drive service excellence across your assigned region. We are currently hiring talented individuals residing in Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming. Join us at ADT, where your daily contributions keep communities safe and your professional growth is our top priority.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.