Remote Tier 2 Customer Support - Luxury Jewelry - Phones & Email

Are you ready to elevate your career in a role where craftsmanship meets digital excellence? ModSquad is seeking a sophisticated, detail-oriented communicator to join our elite team supporting a world-renowned luxury jewelry brand. As a Tier 2 Customer Support Specialist, you won’t just be answering questions; you will be the voice of a global icon, ensuring that every inquiry regarding their exquisite, Balinese-inspired sterling silver and gold collections is handled with the grace and precision our discerning clientele expects. This is a unique opportunity for a design-minded professional to blend technical support with a high-touch, premium service experience.

In this fully remote role, you will act as a brand ambassador, navigating complex customer needs through both inbound phone calls and digital support tickets. We are looking for someone who thrives on providing bespoke solutions and possesses the empathy to turn every interaction into a memorable moment. If you are a recent graduate or an aspiring professional with a passion for luxury aesthetics and a knack for problem-solving, we want you on our crew. Join us at ModSquad to refine your skills, showcase your professional polish, and help curate a seamless, luxury experience for customers across the globe.

Requirements

• Strong portfolio demonstrating proficiency in UI/UX or Graphic Design.
• Mastery of design tools such as Figma, Adobe Creative Suite, or Sketch.
• Deep understanding of typography, color theory, and layout principles.
• Ability to translate complex user needs into intuitive design solutions.
• Excellent presentation and communication skills to explain design choices.
• Degree in Design, Fine Arts, or a related field is highly valued.