Retail Customer Assistant at Sunderland Royal Hospital - 12 hours

Job Description Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Sunderland Royal Hospital, Kayll Road, Sunderland SR4 7TP. You will join us on a part -time, permanent basis , and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum) . About the Retail Customer Assistant role: Royal Voluntary Service hospital cafes, shops and trolleys are pac of the NHS and a real asset in their own right. Staffed by e…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.