Senior Analyst, Customer Success-1

Are you ready to bridge the gap between complex data and high-stakes automotive strategy? At J.D. Power, we are looking for a Senior Analyst, Customer Success to join our Data & Analytics team and act as the primary engine behind our client relationships. In this role, you won’t just be crunching numbers; you will serve as a trusted advisor, transforming raw insights into actionable roadmaps that influence how the world’s leading automotive brands navigate sales, pricing, and market incentives. If you are passionate about storytelling through data and want to make a tangible impact on the future of the auto industry, this is your launchpad.

As a key member of our OEM Customer Success organization, you will dive deep into the metrics that define market performance, becoming a go-to subject matter expert on residual values and competitive positioning. This is a unique opportunity to own the analytical narrative for our clients, ensuring that every recommendation you provide drives their long-term satisfaction and retention. We are looking for a sharp, curious, and collaborative professional who is eager to step into a high-visibility role where your analytical precision directly shapes the success of global automotive partners. Join us at J.D. Power, where your data-driven insights become the gold standard for industry excellence.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.