Senior Customer Service Administrator - IntelliScript (Remote)

Are you ready to launch your career at the intersection of cutting-edge technology and global consultancy? At Milliman IntelliScript, we don’t just process data; we empower the insurance and life sciences industries with sophisticated, SaaS-driven insights. As a Senior Customer Service Administrator, you will step into a pivotal role where your ability to solve complex problems and provide world-class support directly impacts our clients’ success. We are looking for a motivated, tech-savvy professional who thrives in a fast-paced environment and is eager to grow within a team of industry-leading experts.

This is a fully remote opportunity that offers the perfect balance of autonomy and collaboration. You will serve as the heartbeat of our client operations, ensuring that our data-driven solutions are delivered seamlessly while building meaningful relationships with stakeholders across the globe. Because we are part of the prestigious Milliman network, you will have access to unparalleled professional development, mentorship from seasoned experts, and the chance to shape the future of health IT. If you are a proactive communicator with a passion for excellence and a desire to make a tangible impact, we want you to help us redefine what’s possible in customer service.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.