Senior Customer Support Analyst | Remote | NantIQ

NantIQ is adding a Senior Customer Support Analyst (Sr. CSA) to our Customer Support team. In this role, you'll serve as the primary point of contact for our health plan trading partners, providing timely, high-quality customer and technical support. A successful team member in this role troubleshoots complex problems, and communicates clear solutions and status updates to all internal and external stakeholders. You have strong attention to detail and ensure thorough case documentation and esca…

Data drives every decision we make. As a member of our analytics team, you will help us unlock the value hidden in our data. You'll build models, create dashboards, and present findings that directly influence our strategic roadmap.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.