Senior Field Operations Supervisor

At Hotwire Communications, we believe that the foundation of a world-class customer experience starts in the field. As a Senior Field Operations Supervisor, you will step into a pivotal leadership role where you act as the heartbeat of our technical operations, guiding a dedicated team of service and security technicians to deliver excellence directly to our customers' homes. This is more than just a supervisory position; it is an opportunity to mentor talent, optimize installation workflows, and ensure that every interaction reflects our commitment to superior service and technical precision.

We are looking for a dynamic leader who is passionate about operational efficiency and upholding the gold standard of our "White Glove" service philosophy. In this role, you will be the driving force behind our field performance, balancing high-level quality control with hands-on coaching to ensure every technician is equipped for success. If you are a proactive problem-solver who thrives in a fast-paced environment and wants to play a key role in shaping the future of our field operations, we invite you to bring your leadership skills to our team and help us redefine the residential connectivity experience.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.