Senior Lifecycle Manager

At The Farmer’s Dog, we are on a mission to do what’s best for dogs by replacing stale, processed kibble with fresh, human-grade nutrition delivered straight to their doors. As a Senior Lifecycle Manager, you will be the architect of our customer journey, ensuring that every pet parent feels supported, informed, and delighted from their very first box to their hundredth. This is an incredible opportunity to shape the narrative of a rapidly growing brand that is fundamentally changing the pet health industry. You won’t just be managing email flows; you will be crafting personalized experiences that build lasting emotional connections between our community and their four-legged companions.

We are looking for a strategic thinker who is excited to dive deep into data to uncover what makes our customers tick and what keeps their dogs thriving. In this role, you will lead high-impact lifecycle strategies, testing new engagement tactics and refining our communication touchpoints to ensure our subscribers receive the right information at the exact right moment. If you are a creative problem-solver who thrives in a mission-driven environment and wants to make a tangible impact on the lives of pets and their humans, we want to meet you. Come join us as we build the future of pet care, one bowl at a time.

Requirements

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work effectively both independently and in a team.
• A proactive and positive attitude towards learning.
• Relevant degree or equivalent professional experience.