Senior ML Engineer: AI for Customer Support (Remote)

At Airbnb, we are redefining the future of global travel by building intelligent systems that make every guest and host feel like they belong anywhere in the world. As a Senior Staff Machine Learning Engineer, you will be at the heart of our mission, leveraging cutting-edge AI to transform our customer support infrastructure into a seamless, proactive experience. You will have the unique opportunity to design and scale sophisticated machine learning models that solve complex, real-world hospitality challenges, working alongside a world-class team of engineers to build products that impact millions of users daily.

We are looking for a visionary leader with a PhD and over a decade of hands-on experience in the AI landscape to help shape our technical strategy and mentor the next generation of talent. While this role is remote-eligible, offering you the flexibility to build your career from anywhere, you will remain deeply connected to our collaborative culture through periodic, intentional office visits. If you are passionate about pushing the boundaries of what is possible in AI and are ready to tackle the most ambitious problems in the hospitality industry, we invite you to join us in crafting the next chapter of Airbnb’s innovation.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.