Senior Project Manager – Professional Services - REMOTE

Are you a seasoned orchestrator of complex enterprise initiatives ready to elevate your career at CCS IT? We are seeking a visionary Senior Project Manager to join our Professional Services team in a fully remote capacity. In this pivotal role, you will be the architect of success for our high-profile clients, leveraging your 15+ years of expertise to navigate the entire project lifecycle. We are looking for a strategic thinker who thrives on transforming high-level business goals into seamless, operational realities while maintaining the highest standards of governance and excellence.

As a key leader within our Customer Service division, you will be the primary bridge between our technical teams and our enterprise partners, ensuring every milestone is delivered with precision and impact. You will take ownership of the full project governance suite, utilizing your PMP-certified expertise to refine processes and drive innovation across our service delivery framework. If you are passionate about mentoring teams, managing complex stakeholder relationships, and setting the gold standard for project execution in a dynamic, client-facing environment, we invite you to help us shape the future of professional services at CCS IT.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.