Senior Service Advisor

Senior Service Advisor / Customer Relationships Manager (Aftersales) - Howards Taunton If you have exceptional communication and customer care skills you will excel in our business. We need a Senior Aftersales Customer Relationship Manager to take ownership of the Aftersales customer journey and develop long term customer relationships. You will be working with our Aftersales Teams in Taunton. You will need to be a real people person and display proficiency within key areas of the role. Previou…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.