Senior UX Researcher / Service Designer

Are you ready to bridge the gap between complex mission requirements and human-centered innovation? At DecisionPoint, we are looking for a visionary Senior UX Researcher and Service Designer to join our team and shape the future of federal and DoD-aligned environments. This is not just a desk job; it is a chance to dive deep into the heart of critical operations, uncovering the insights that drive meaningful change. You will have the unique opportunity to influence high-stakes projects by transforming raw data into intuitive, end-to-end service experiences that span both digital interfaces and real-world touchpoints.

We are searching for a curious, empathetic problem solver who thrives at the intersection of research and design strategy. In this role, you will lead the charge in identifying user pain points through rigorous qualitative and quantitative research, crafting detailed personas, and mapping complex user journeys that simplify the lives of those serving our nation. You will partner with cross-functional teams to translate these findings into holistic design solutions that matter. If you are passionate about human-centered design and eager to apply your skills to mission-critical challenges, we want you to help us redefine the user experience at DecisionPoint.

Requirements

• Strong portfolio demonstrating proficiency in UI/UX or Graphic Design.
• Mastery of design tools such as Figma, Adobe Creative Suite, or Sketch.
• Deep understanding of typography, color theory, and layout principles.
• Ability to translate complex user needs into intuitive design solutions.
• Excellent presentation and communication skills to explain design choices.
• Degree in Design, Fine Arts, or a related field is highly valued.