Service Campaign Manager

Your New Company A leading manufacturer within the transport and engineering sector is seeking an experienced Service Campaign Manager to join their growing Aftermarket team. This is an exciting opportunity to take ownership of vehicle fit, rework and service campaign programmes, ensuring high levels of customer satisfaction, operational efficiency and product reliability across fleets in the field. Your New Role As Service Campaign Manager, you will be responsible for leading and coordinating …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.