Service Coordinator - Residential Based

Service Coordinator Job Summary We are looking for a highly organized and experienced Service Coordinator in our SL department. You will serve as an advocate for individuals with intellectual and or developmental disabilities to ensure all health and safety needs are met with dignity. You will participate as part of a team to create teaching and support strategies to meet outcomes identified in each individual's plan. Providing mentorship, guidance, and training to our Life Skills Coaches. Are …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.