Service Desk Analyst III

Are you ready to elevate your career within the fast-paced world of Data & Analytics? Imia is seeking a driven, tech-savvy Service Desk Analyst III to join our dynamic team in Chula Vista. This isn’t your typical help desk role; we are looking for a high-potential individual who is eager to tackle complex technical challenges, master sophisticated enterprise systems, and act as a critical bridge between our infrastructure and our data-driven mission. If you are a problem-solver at heart with a passion for optimizing user experiences, this is the perfect launchpad for your professional journey.

As a key member of our IT department reporting directly to the Director, you will be empowered to take ownership of advanced technical resolutions while sharpening your skills in a collaborative, supportive environment. We value fresh perspectives and provide the mentorship necessary for you to thrive as you navigate the intersection of IT operations and data strategy. If you are a US citizen ready to step into a role that offers both stability and significant growth potential, come help us power the future at Imia—where your technical expertise will directly contribute to our organization’s ongoing success.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.