Service Desk Analyst IV

Are you a tech-savvy problem solver ready to elevate your career within the fast-paced world of Data & Analytics? Imia is seeking a Service Desk Analyst IV to join our elite IT team in Chesapeake, VA, where you will serve as a cornerstone of our technical infrastructure. This isn't your average help desk role; we are looking for a high-impact individual who thrives on solving complex challenges, streamlining service processes, and acting as a vital mentor to the next generation of IT talent. If you are passionate about data-driven solutions and ready to take ownership of senior-level escalations, this is your opportunity to shape the future of our internal operations.

At Imia, we pride ourselves on fostering a culture of continuous improvement and technical excellence. As a Service Desk Analyst IV, you will play a pivotal role in refining our service desk workflows while ensuring our data systems remain robust and efficient. We offer a competitive salary of $80,000 to $90,000, a collaborative office environment, and the chance to work on projects that directly impact the success of Armada Parent, Inc. If you are a U.S. citizen with a sharp analytical mind and a drive to lead, we invite you to bring your expertise to a team that values innovation, mentorship, and professional growth.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.