Service Desk Specialist with Security Clearance

Client: General Dynamics Location: 100% Onsite | Annapolis Junction, MD (Fort Meade) Duration: 36 month contract Clearance: Active TS/SCI Must-Haves: • Active TS/SCI eligibility or ability to meet program requirements • Bachelor's 2 years IT experience, OR Associate's 4 years, OR High School Diploma 8 years • One IAT Level II certification: o Security o CCNA Security • Ability to obtain Microsoft or Azure certification within 180 days • STIG implementation experience • IAVA remediation exper…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.