Service Desk Support Analyst || Nashville, TN || Onsite

Are you a tech-savvy problem solver looking to launch your career in the heart of Nashville? INFO ORIGIN is seeking a motivated Service Desk Support Analyst to join our dynamic Data & Analytics team. In this onsite role, you will be the frontline hero of our digital infrastructure, providing hands-on technical guidance and resolving diverse IT challenges. If you thrive in a fast-paced environment and have a passion for troubleshooting everything from network connectivity to mobile device management, this is your opportunity to gain invaluable experience while working alongside industry experts in a collaborative, high-energy office setting.

As a key member of our support team, you will master the art of IT service management by utilizing ServiceNow to track and resolve up to 30 tickets daily, ensuring our team stays connected and productive. Your day-to-day will involve everything from configuring hardware and deploying equipment to managing Active Directory accounts and refining your expertise in Microsoft Teams and VPN environments. We are looking for a proactive communicator who is eager to grow their technical skill set and provide world-class support to our internal stakeholders. If you are ready to kickstart your professional journey with a company that values innovation and hands-on learning, we invite you to apply and become a vital part of the INFO ORIGIN family.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.