Service Desk Support

Are you a tech-savvy problem solver looking to launch your career in the heart of the NYC metro area? K-Tek Resourcing LLC is seeking a motivated Service Desk Support Technician to join our high-energy team of IT professionals. This is the perfect environment for a recent graduate or an ambitious self-starter who thrives on technology and enjoys helping others navigate complex digital challenges. If you are passionate about IT and ready to make a tangible impact, we want to help you build a foundation for a long-term, successful career in technical support.

In this role, you will be the primary point of contact for our clients, serving as the frontline hero for hardware, software, and application-related inquiries. You will have the opportunity to showcase your troubleshooting skills by diagnosing issues, implementing effective solutions, and ensuring every client receives world-class support. We value initiative and a hunger for learning, providing you with the autonomy to develop and support key IT initiatives while working alongside industry experts who are committed to your professional growth.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.