Service Desk Technician

About Us Kägwerks designs and develops rugged, tactical operator-worn communications technologies that enable unmatched connectivity and integrated secure networking for the individual war fighter. We strive to increase the survivability and lethality of the war fighter on the battlefield. We do so by providing unmatched integrated tactical communications solutions that help further our national security objectives. Salary band $58,000–$72,000 ($28–$35 Per hour) dependant on experience. About t…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.