Service Support and Dispatch Associate

Are you looking to launch your career at the intersection of healthcare innovation and high-impact customer service? Signature Consultants is seeking a dynamic and detail-oriented Service Support and Dispatch Associate to join our elite Radiology Customer Response Squad. In this vital role, you will be the heartbeat of our operations, acting as the primary point of contact for medical professionals who rely on our life-saving technology every single day. This is an incredible opportunity for a graduate or early-career professional to gain hands-on experience in the medical device industry while mastering the art of technical support and logistical coordination in a fast-paced, mission-driven environment.

As part of our hybrid team based in Indianola, PA, you will enjoy a structured yet flexible work-life balance, spending two days a week in the office to collaborate with your squad and the remainder of your time working remotely. Your primary mission will be to manage critical service requests and dispatch support, ensuring that our medical devices are maintained at peak performance. We are looking for a proactive problem-solver who thrives under pressure and is eager to grow within a supportive company culture. If you are ready to make a tangible difference in patient outcomes while building a robust professional foundation, we want to hear from you.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.