Service Technician

Job Description Job Description Job Summary Join our growing team! Seeking a Labeling System Service Technician to support the setup, training, installation, and maintenance of labeling and thermal transfer print/apply systemsincluding RFID technology. ________________________________________ Key Responsibilities Install, train, troubleshoot, and maintain labeling systems. Provide remote and on-site customer support. Perform in-house repairs and follow-up training. Maintain accurate records and…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.