ServiceNow CSM - Now Assist Engineer

Are you ready to launch your career at the intersection of cutting-edge AI and enterprise service management? SAIC is looking for a motivated ServiceNow CSM - Now Assist Engineer to join our dynamic technology team. In this role, you will be on the front lines of digital transformation, helping to configure, maintain, and optimize ServiceNow Customer Service Management (CSM) capabilities. This is a rare opportunity to dive deep into the ServiceNow ecosystem, working with industry-leading tools to streamline complex workflows and deliver exceptional user experiences within a mission-critical environment.

We are searching for a tech-savvy problem solver who is eager to master the latest in generative AI—specifically the Now Assist suite—to drive efficiency and innovation. As a member of our team, you won't just be managing cases; you will be architecting the future of how our clients interact with technology. Whether you are automating service requests or refining case management logic, your contributions will have a direct impact on our operational success. If you possess a passion for platform engineering and are ready to secure your Secret clearance while working in a fully remote, collaborative setting, we want to hear from you today.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.