Services Solutions Advocate

Are you a natural problem-solver with a passion for connecting technology to tangible business outcomes? At Atlassian, our Professional Services team is the heartbeat of our customer success story, helping organizations worldwide unlock the full potential of our tools to transform their work. As a Services Solutions Advocate, you will step into a pivotal commercial role where you act as a strategic partner to our clients, helping them navigate complex challenges and shaping the perfect service engagements to accelerate their growth. This is an incredible opportunity for a driven individual to launch their career at the intersection of sales, strategy, and customer success in a high-impact, collaborative environment.

In this role, you will be much more than a typical point of contact; you will be a trusted advisor who translates technical needs into powerful, outcome-based solutions. You will work closely with customers to understand their unique workflows, reduce implementation risks, and guide them toward long-term success using the Atlassian System of Work. If you are eager to develop your commercial acumen, master the art of consultative selling, and make a measurable difference in how the world’s most innovative companies get work done, we invite you to join us. At Atlassian, we don’t just offer jobs—we offer a platform for you to build a career that empowers teams everywhere.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.