Social Media Support Agent

Are you a digital native who turns every comment section into a space for connection? Lawrence Hall is looking for a vibrant, customer-focused Social Media Support Agent to become the voice of our brand across the digital landscape. As a key member of our marketing team, you will be the first point of contact for our online community, transforming inquiries into positive experiences and resolving concerns with empathy, speed, and precision. This is an incredible opportunity for a recent graduate or early-career professional to sharpen their communication skills while making a tangible impact on our brand’s reputation in a fast-paced, remote environment.

In this role, you won't just be answering questions—you will be a brand ambassador who champions our values in every interaction. We are looking for someone who thrives on problem-solving, possesses a sharp wit, and has an innate ability to craft engaging, professional responses that resonate with our audience. Whether you are troubleshooting a request or celebrating a customer success story, your voice will help shape how the world sees Lawrence Hall. If you are ready to launch your career at the intersection of marketing and customer advocacy, we want to hear how you can help us elevate our digital presence.

Requirements

• Experience with digital marketing tools and social media platforms.
• Strong copywriting skills and ability to create engaging content.
• Analytical mindset with familiarity in SEO/SEM best practices.
• Excellent communication and collaborative team-work skills.
• Degree in Marketing, Communications, or a related field preferred.
• Proficiency in Google Analytics and basic design tools like Canva.