Specialist Customer Support

Description Summary : The sales support team carries out several functions to ensure that sales account managers can perform their duties more effectively - principally coordination of pre-sale activities (sales materials, samples, quotations) and coordination of Customer new item setup requirements. The Specialist Customer Support is responsible for coordinating, monitoring, and controlling pre-sales activities, new business awards and new item setup activities within our Customer’s systems. T…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.