Sr. Deskside Support Analyst

Are you a tech-savvy problem solver ready to launch your career at the intersection of high-stakes support and data-driven innovation? GuideIT is seeking a motivated Sr. Deskside Support Analyst to join our Data & Analytics team, where you will serve as the primary technical heartbeat for a prestigious, VIP-heavy onsite facility. This isn't your typical help desk role; it is a high-visibility opportunity designed for a graduate or early-career professional who thrives on building relationships, mastering complex environments, and delivering white-glove technical solutions to executive-level users.

In this dynamic role, you will be the face of GuideIT, collaborating with cross-functional teams to resolve mission-critical issues and ensure seamless operations for our most important stakeholders. We are looking for an individual who possesses a rare blend of technical competence and exceptional communication skills, someone who views every support ticket as an opportunity to provide a world-class experience. If you are a local talent with a passion for technology and a drive to excel in a fast-paced, professional environment, we invite you to grow your career with us and make a tangible impact on the future of our digital infrastructure.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.