Support Analyst II

Are you ready to elevate your technical career and become the backbone of a high-performing managed services team? At Exigo Technology, our Data & Analytics division is looking for a driven Support Analyst II who thrives on solving complex challenges and acting as the go-to expert for our Tier 1 teams. This is a unique opportunity to sharpen your troubleshooting skills while working directly with diverse client environments, ranging from Microsoft 365 and cloud services to critical infrastructure and network connectivity. If you are passionate about technology and eager to take your problem-solving abilities to the next level, you will find a collaborative home where your contributions directly impact our clients' success.

We believe that the best analysts are those who combine technical precision with a proactive, client-focused mindset. As a Support Analyst II, you will serve as a vital bridge between front-line support and advanced technical resolution, ensuring that every issue is diagnosed, documented, and resolved with excellence. Beyond simply fixing problems, you will have the chance to grow your expertise in a fast-paced environment that values innovation and professional development. If you are a graduate or early-career professional ready to make your mark at www.exigotechnology.com, we invite you to join our mission of delivering world-class IT solutions and shaping the future of managed services.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.