Support Engineer I

Are you a tech-savvy problem solver looking to launch your career at the intersection of innovation and customer success? At Cleo, we are looking for a Support Engineer I to join our dynamic technology team and act as the primary champion for our users. This is more than just a help-desk role; it is an opportunity to dive deep into our software ecosystem, master our platform’s architecture, and play a pivotal role in shaping the experience of our global customer base. If you thrive on technical challenges and are passionate about delivering solutions that empower others, you will find a home here.

In this fully remote position, you will be the bridge between our complex technology and our customers' success. You will spend your days diagnosing software issues, configuring tailored solutions, and sharing best practices that help our users achieve their goals. We believe in continuous learning, which means you will be supported by a team of mentors who are invested in your professional growth and technical mastery. If you are a curious, empathetic, and detail-oriented graduate ready to make a tangible impact in the tech world, we want to hear from you.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.