Support Engineer II

Job Description Job Description The Support Engineer II (L2) is a key technical escalation point within our MSP, responsible for resolving intermediate to advanced issues through phone, remote, and on-site support. This role blends deep troubleshooting expertise with proactive systems management and hands-on client engagement, ensuring timely resolution of complex incidents and exceptional customer satisfaction. We are looking for an A-player - someone who is ready to roll up their sleeves, tak…

Our engineering team is dedicated to building robust, scalable solutions that solve real-world problems. You will work alongside senior developers to architect and deploy high-quality code. We emphasize continuous learning, peer code reviews, and staying ahead of the curve with emerging technologies.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.