Support Technician

Overview Our client is seeking a Support Technician to join their growing IT team. This individual will serve as the first point of contact for technical support requests, providing exceptional customer service while troubleshooting hardware, software, networking, and desktop-related issues. The ideal candidate is passionate about technology, eager to learn, and able to communicate technical concepts clearly to end users. This is an onsite position with a collaborative team environment that val…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.