Technical Customer Services

Your new company The Technical Customer Services person is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout the support journey. Working closely with internal technical teams, the successful candidate will act as a trusted point of contact,…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.