Technical Service Support Specialist

Description We are looking for a talented Technical Service Support Specialist to join our team specializing in Service for Cummins, Inc. in Indianapolis, IN 100% remote. In this role, you will make an impact in the following ways: Deliver timely and accurate diagnostic support for less complex warranty and non-warranty repair events, reducing downtime and improving service responsiveness. Formulate and direct effective repair plans that enable first-time fix success and consistent repair quali…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.