Technical Support SaaS Representative

Are you ready to launch a career that makes a tangible impact on global safety and justice? At Cellebrite, we are on a mission to empower law enforcement and intelligence agencies through cutting-edge AI-powered digital investigation technology. As a Technical Support SaaS Representative, you will act as the vital bridge between our groundbreaking software and the professionals who rely on it to save lives. This is a unique opportunity to immerse yourself in the fast-paced world of digital intelligence, where your problem-solving skills directly contribute to real-world investigations and the pursuit of truth.

We are looking for a tech-savvy, curious, and empathetic communicator who is eager to grow within a collaborative, mission-driven environment. In this role, you will be the face of our platform, providing expert guidance to users and helping them navigate complex technical challenges with ease. Whether you are troubleshooting software workflows or educating clients on our latest features, you will receive world-class training and mentorship to help you excel. If you are a recent graduate or a professional looking to kickstart a meaningful career in the SaaS industry, join us at Cellebrite to help build a safer world through technology.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.