Technical Support Specialist

Are you a tech-savvy problem solver looking to launch your career at the intersection of data, analytics, and global innovation? At LexisNexis Risk Solutions, a division of RELX, we don’t just process information; we provide the critical insights that help the insurance industry make life-changing decisions. As a Technical Support Specialist, you will be the frontline champion for our clients, translating complex technical challenges into seamless user experiences while gaining hands-on exposure to the advanced tools that power the world’s most trusted risk assessment platforms.

This is an incredible opportunity for a motivated graduate or early-career professional to join a high-impact team where your curiosity and technical aptitude are highly valued. You won’t just be answering tickets; you will be investigating data workflows, troubleshooting sophisticated software integrations, and collaborating with cross-functional teams to drive operational excellence. If you are passionate about technology, eager to learn in a fast-paced environment, and ready to help our customers navigate the future of risk, we invite you to build your career with us at RELX.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.