Technical Support Technician Entry Level

At Jacobs, we don't settle - always looking beyond to raise the bar and deliver with excellence. We apply our knowledge and innovation as we?look to?the future with great optimism and focus. We don't settle until we give our best and know that we're making a difference.? We provide the resources to turn great ideas into reality, and we're looking for the most talented and passionate individuals out there to be our next generation of leaders. As a Global Support Services Analyst, you'll join our…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.