Tier 4 Software Customer Assurance Engineer (HP PWP)

Are you ready to tackle the most complex technical challenges in the printing industry? As a Tier 4 Software Customer Assurance Engineer at HP, you will step into the heart of our PageWide Web Press ecosystem, acting as the ultimate technical authority for our most critical customer incidents. This is not just a support role; it is a high-stakes mission where you will bridge the gap between advanced compute platforms, intricate networking, and sophisticated print electronics to ensure our global production environments run at peak performance. If you are a problem-solver who thrives under pressure and loves untangling systemic issues, you will find no better place to accelerate your career.

We are looking for a sharp, driven individual who is eager to dive deep into cross-domain architecture and turn technical roadblocks into opportunities for innovation. In this role, you will lead the charge on root cause analysis, collaborating with cross-functional engineering teams to design permanent fixes that define the future of our reliability standards. You will gain unparalleled exposure to HP’s industrial technology stack while sharpening your skills in incident management, system diagnostics, and strategic prevention. Join us at HP, where your curiosity and technical prowess will help us push the boundaries of what is possible in digital printing, all while building a foundation for a world-class engineering career.

Requirements

• Proficiency in at least one modern programming language (Python, JS, Java, etc.).
• Understanding of software development life cycles and version control (Git).
• Strong problem-solving skills and attention to technical detail.
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud) is a plus.
• Ability to work in an agile, fast-paced environment.
• Degree in Computer Science or equivalent practical experience.