Tier II IT Support Specialist

Westerville, OH | Full-Time | On-Site Join a Growing IT Team Our client is seeking a motivated Tier II IT Support Specialist (or a seasoned Tier I technician ready for the next step) to join their team in Westerville, Ohio . This is an excellent opportunity for someone who enjoys troubleshooting technical issues, working directly with end users, and expanding their knowledge in Microsoft technologies and networking. You'll provide hands-on support for a variety of business clients, resolving de…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.