UNPAID VOLUNTEER - IT Support Officer

Role Title: IT Support Officer Role Type: Unpaid Volunteer Number of Positions: 2 Location: Home-based / Remote Reporting To: IT Support Manager / Human Capital & Administration Division THIS IS AN UNPAID VOLUNTEER ROLE. About DTID The Digital Technology Institute for Development (DTID) is an international non-profit institute advancing the responsible use of artificial intelligence, blockchain and emerging digital technologies to support sustainable development and policy implementation. DTID …

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.