W2 Only (No C2C) :: Remote :: ICAM/USAccess Help Desk Analyst (HSPD-12) || G.C / U.S.C

ICAM/USAccess Help Desk Analyst (HSPD-12) || G.C / U.S.C 12Months Remote W2 Only (No C2C) Role Summary: Provide Tier 1–2 support for GSA’s HSPD‑12/ICAM environment with a focus on USAccess credentialing services. Triage and resolve tickets across the PIV credential lifecycle, deliver high-quality customer service to agency users and role holders, maintain data accuracy for security-critical functions, and collaborate with the ICAM PMO and stakeholder community to meet evolving priorities. Key R…

Data drives every decision we make. As a member of our analytics team, you will help us unlock the value hidden in our data. You'll build models, create dashboards, and present findings that directly influence our strategic roadmap.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.