Workforce Optimization Analyst-Assoc - Sr

Description DATE POSTED: 09/08/2026 CLOSING DATE: 09/15/2026 DEPARTMENT: Customer Care STARTING SALARY: $55,100 - $82,937 Profile Description Supports contact center operations through workforce planning, forecasting, scheduling, performance analysis, and telephony administration. This position analyzes customer contact demand and operational data to optimize staffing, service levels, and resource utilization, while also supporting contact center technologies, including call routing, IVR functi…

Data drives every decision we make. As a member of our analytics team, you will help us unlock the value hidden in our data. You'll build models, create dashboards, and present findings that directly influence our strategic roadmap.

Requirements

• Strong proficiency in SQL and data visualization tools (Tableau, PowerBI).
• Experience with statistical programming languages like R or Python.
• Ability to derive actionable insights from large, complex datasets.
• Strong mathematical background and analytical thinking.
• Experience with data warehousing and ETL processes is beneficial.
• Degree in Statistics, Mathematics, Economics, or a related field.