Administrative Services Manager

Are you ready to launch your career in a city that never stops evolving? The City of Fort Worth is one of the fastest-growing large cities in the nation, and we are looking for a dynamic Administrative Services Manager to help us keep pace. In this pivotal role, you will be the engine behind our operations, ensuring that our customer service initiatives run seamlessly for over 1,000,000 residents. If you are a proactive problem-solver who thrives in a fast-paced environment and wants to make a tangible impact on your community, this is your opportunity to grow alongside a city that values innovation, diversity, and mutual respect.

Beyond the chance to shape the future of our public services, you will join a supportive team that invests in your long-term success. We offer a competitive salary range of $85,611 to $111,295, complemented by a robust benefits package that includes a pension plan, comprehensive medical, dental, and vision coverage, and ample paid time off. We are committed to your professional development and provide the tools you need to build a meaningful, rewarding career. If you are eager to take the next step in your professional journey and contribute to the vibrant culture of Fort Worth, we invite you to apply before July 29, 2026, and help us continue our tradition of excellence.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.