Managed Services Technician _Onsite

Managed Services Technician Onsite Houston, TX 77041 Direct Hire Provide onsite and remote support calls for Managed IT Services, Managed Print Services and Document Management Software. Provide initial contact and basic technical support to end-users. Respond to customer inquiries and troubleshoot common technical issues. Perform basic account setup and configuration tasks. Follow established procedures and guidelines for issue resolution. Provide excellent customer service and ensure customer…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.