Administrative Support Team Associate, Bridgewater Commons - Flex

At Macy’s, we don’t just sell products; we create the moments that define generations. As an Administrative Support Team Associate at our Bridgewater Commons location, you are the heartbeat of our behind-the-scenes operations, ensuring that our legendary customer experience runs seamlessly from the back office to the sales floor. This is a unique opportunity to launch your career within a world-class retail icon, gaining hands-on experience in business operations, organization, and professional communication while working in a fast-paced, collaborative environment that celebrates innovation and heritage in equal measure.

In this flexible, high-impact role, you will be the go-to resource for our team, managing essential administrative tasks that keep our store thriving. Whether you are coordinating logistics, supporting team communication, or streamlining daily workflows, your contributions will directly impact the success of our store. If you are a detail-oriented problem solver with a passion for excellence and a desire to grow alongside a brand that has been a staple of American culture for over 160 years, we want you to help us write the next chapter of the Macy’s story.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.