Administrative Support Team Associate, Woodfield - Part Time

At Macy’s, we are more than just a retail destination; we are a legacy of innovation, tradition, and unforgettable moments that have shaped American culture for over 160 years. As an Administrative Support Team Associate at our Woodfield location, you will be the backbone of our operational excellence, ensuring that the magic behind our brand runs seamlessly every single day. This is a unique opportunity to launch your career in a dynamic, fast-paced environment where your organizational skills directly contribute to the world-class customer service experience that millions of shoppers expect from us.

In this part-time role, you will be an essential member of our Customer Service family, tasked with providing critical administrative support that keeps our store running like clockwork. Whether you are a recent graduate looking for your first professional challenge or an energetic professional seeking to grow with a legendary brand, you will thrive in our collaborative culture. You will gain hands-on experience in retail operations, sharpen your communication skills, and become a vital part of the team that brings the excitement of Macy’s to life for our community. Join us, and help us write the next chapter of our incredible story.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.