Administrator (Support & Operations)

HCL Technologies Limited Job Summary Qualifications: Four (4) plus years of experience on supporting and managing network infrastructure and network related devices or experience as agreed with Company. Experienced in racking, stacking, cabling and decommissioning of network hardware devices. Experienced in Site Services support for network device maintenance and support (console/remote) IT/Telecoms experience with but not limited to routing, switching, firewalls, WiFi, IP Telephony ( IPT ), an…

Our customer service team is the face of our company. You will be the first point of contact for our users, ensuring they have a seamless and positive experience. We are looking for people who are passionate about helping others and solving problems.

Requirements

• Excellent verbal and written communication skills.
• Empathy and patience when dealing with complex customer inquiries.
• Ability to handle high-pressure situations with a professional attitude.
• Strong problem-solving skills and ability to think on your feet.
• Proficiency in CRM software and helpdesk tools (Zendesk, Salesforce).
• Previous experience in a customer-facing role is highly desirable.